#### 1. General Principles

All payments made to UseCodify are for professional services — including time, resources, and expertise allocated to your project. Refunds are limited and strictly governed by the terms on this page. By engaging with our services, the Client agrees to these conditions.

#### 2. Payment Structures

We offer two primary payment options for website projects:

Plan | When Paid
--- | ---
Full Upfront Payment | 100% paid before project work begins.
40/60 Payment Plan | 40% deposit before work begins; remaining 60% due on delivery of project preview.

#### 3. Refunds on Deposits & Final Payments

##### 40% Deposit (40/60 Plan)

The initial 40% deposit is non-refundable once work has commenced. This deposit covers developer time, design work, and resources already invested in the project.

##### 60% Final Payment (40/60 Plan)

The final 60% must be paid within 1.5 weeks (10 days) after the preview link is provided. If the Client fails to complete this payment, UseCodify may cancel the project. In such cases, the 40% deposit remains non-refundable and the Client will not receive project deliverables.

##### Full Upfront Payment

If the Client cancels the project before a preview is provided, a partial refund (up to 60%) may be considered depending on work completed. Once a preview has been delivered, no refund is available on the upfront payment.

If we do not receive the required project information after the deposit has been made, and you neither complete the information form nor notify us whether you want us to create the content or provide it yourself, the project will be placed on hold for up to 45 days. During this period we will await your response; however the deposit is strictly non-refundable. The project may resume within this timeframe if you provide the necessary inputs. Work will not commence until we receive your formal confirmation to proceed, regardless of deposit payment.

#### 4. Revisions & Limitations

All Clients, regardless of payment plan, are entitled to two (2) complimentary revision rounds after the preview is shown. If the Client accepts the preview immediately, the two revisions remain available for future use. Additional revisions beyond the included two will be treated as paid services.

Revisions are limited to 25% of the website’s content. Requests beyond this scope may be classified as a redesign, requiring a new paid engagement. Paid revisions are non-refundable.

#### 5. Project Cancellation by Client

If the Client cancels a project after work has started, any completed stages (planning, design, coding, etc.) will be billed proportionally. Refund eligibility will be assessed only on unused, unallocated project portions.

#### 6. Project Cancellation by UseCodify

UseCodify reserves the right to cancel a project if:

- The Client fails to make payments on time;
- The Client breaches contractual obligations;
- The Client engages in abusive or unethical behaviour.

In such cases, no refund will be provided for completed work or deposits already paid.

#### 7. Digital Nature of Deliverables

Website development is a digital, customised, and labour-intensive service. All refunds are handled on a case-by-case basis and are not guaranteed beyond the conditions set out here.

#### 8. How to Request a Refund

All refund requests must be submitted in writing to he***@*******fy.com. Each case will be reviewed by our accounts team within 10 business days. You will receive written confirmation of the outcome and any next steps.

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